From click to doorstep
Every order takes the same documented path.
Fulfillment does not end when the box leaves the warehouse. It ends at your customer’s door. We own the whole path between.
Order placed
Synced from your store the moment it is placed.
Picked
Pulled to documented standards by a named team member.
Packed & QC'd
Verified before it ships. Errors caught on the floor.
Shipped
Out the door same day, before the 2 PM ET cutoff.
Delivered
Tracked to the doorstep.
What we handle
The whole outbound operation, run to your spec.
We document each brand’s fulfillment requirements up front (a per-client SOP) so execution is consistent and nothing depends on memory. The operation bends to your product, not the reverse.
Inbound & inventory
Receiving & inbound
Scheduled inbound, checked in against the PO, with discrepancies resolved before stock ever goes live.
Storage & inventory management
Organized, barcoded storage with documented locations and routine cycle counts, synced back to your store.
The packout
Custom, per brand
Kitting & assembly
Pre-built bundles, multi-SKU sets, and subscription boxes assembled to your spec.
Custom & branded packaging
Branded mailers, tissue, and stickers: the unboxing experience packed to your standard, not ours.
Inserts
Marketing cards, samples, and free gifts added by rule: per order, per SKU, or per campaign.
Pick, pack & QC
Every brand has documented packout rules, so the same standard runs every shift.
Special handling
Polybagging, folding, hang tags, and fragile-item handling, whatever the product requires.
Getting it there
Carrier management
Multi-carrier shipping across UPS, DHL eCommerce, and USPS. We select the carrier and service level per order, generate labels, and hit the same-day cutoff. You do not manage carriers, we do. Because we run volume across these carriers, your orders ship on negotiated rates that often land below what a single brand could secure on its own, domestically and internationally.
Claims management
When a carrier loses or damages a shipment in transit, we file and manage the claim. You do not chase carriers; we handle it.
What we prevent
The failures most fulfillment hides.
Standards are only real when you can point to what they prevent. Here is what goes wrong elsewhere, and how we handle it.
Common failure
How Pack’N handles it
- Communication gaps between your team and your 3PL.A single point of contact and proactive updates. You hear from us before there is a problem, not after.
- Inventory blind spots that cause oversells and stockouts.Inventory is cycle-counted and reconciled to 99% accuracy, synced back to your store.
- Silent errors that surface only when a customer complains.Every order is QC-verified by a named team member before it ships, kept below a 0.5% error rate.
- Inconsistent standards across shifts and seasons.One documented standard every shift follows: the same pick, pack, and QC in peak as in quiet months.
- Poor exception handling that pushes work back onto your team.Exceptions are resolved the same day and surfaced to you with the fix attached.
Every channel
We meet your orders where they are.
One standard of execution across Shopify, the major marketplaces, and every other DTC channel you sell on.
- Shopify
- Amazon
- Walmart
- Marketplaces
- + every other DTC channel
Beyond the doorstep
Fulfillment ends at your customer’s door. The operation does not stop there.
Everything that comes back (returns intake, inspection, and disposition) runs through our reverse logistics operation. And for brands that want it, we wrap the whole thing in a managed support layer, answering customers directly through outsourced CX. Same standards, same team, one continuous operation.
Backed by SLAs, not promises.
- 99.5%+
- Order accuracy
- 99%
- Inventory accuracy
- 24 hr
- Order processing
SLA-backed · defined in your agreement