The returns path
Every return follows a documented path.
Intake
Returns received, logged, and matched to the original order.
Inspect
Condition checked against your rules by a named team member.
Disposition
A documented decision: restock, refurbish, or dispose.
Restock / Refurbish / Dispose
Routed to the right outcome and reflected in your inventory.
The boundaries
What we do, and what we do not.
Naming the edges is part of the standard. You always know exactly where reverse logistics ends and another part of the operation begins.
Included
- Returns intake, logging, and order matching
- Condition inspection against your standards
- Disposition: restock, refurbish, or dispose
- Recovery of sellable inventory to stock
- Return reason tracking and recovery reporting
- Return-related claims (damaged-on-arrival, discrepancies)
Not included
- Your customers' return requests and RMA conversations: that is the support layer (Outsourced CX)
- Transit and carrier claims: those belong to fulfillment (DTC)
- Manufacturer-level repair; refurbishment restores sellable condition only
Reporting
Returns you can learn from.
Returns are not a black box. Every return feeds a regular report (shared on your reporting cadence, in the same format each cycle) so the data is comparable over time, not a one-off export.
- Return reasons
- Categorized by why the item came back, so you can act on real product and sizing issues.
- Recovery rate
- How much sellable value is restored to stock versus written off.
- Disposition breakdown
- Restock versus refurbish versus dispose: where returned units actually end up.
The other half
This is the other half of a journey we already own.
The same team that runs your fulfillment (to the same documented standards) handles what comes back. Outbound and reverse are not two vendors; they are one operation, start to finish.
The standard
Held to the same standards as the core.
- 99.5%+
- Order accuracy
- 99%
- Inventory accuracy
- 24 hr
- Order processing
SLA-backed · defined in your agreement