Before you sign
The scoping happens up front.
Before any contract, we map your operation in detail and show you exactly how it will run. The heavy lifting happens here, during sales, so onboarding is execution, not discovery.
Fit Call
Confirm mutual fit: volume, channels, and standards.
Implementation Review
We map your operation in detail.
Pricing Proposal
Pricing tailored to your operation, not a template.
System Demo
A walkthrough of the platform and portal you will run on.
After you sign
Onboarding: live in about seven days.
Once you sign, onboarding is execution of the plan we already agreed. Five steps, each with deliverables you can hold us to.
- 01
Fulfillment Passport Build-Out
We turn the operation we scoped during sales into your documented standard: the rulebook every shift runs from.
- Per-client SOP
- Packout rules (kitting, packaging, inserts)
- Exception handling
- 02
Carrier Profile Build-Out
We configure how your orders ship: which carriers and service levels, at what rates, with labels ready to generate.
- Carrier & service selection
- Rate configuration
- Label setup
- 03
Integration & Setup
We connect your store and channels and configure the portal, so orders, billing, and shipping rates all run from one place.
- Store, channel & API integration
- Shopify shipping rates configured
- Portal & billing configured
- 04
System Training
Your team learns the portal (how to read what is happening and how to reach us) before a single live order depends on it.
- Portal training for your team
- Reading orders, inventory & billing
- Communication channels established
- 05
Stress Test & Go-Live
Inventory is the last variable, by design. By now the passport is built, carriers are configured, systems are integrated, and your team is trained, so when stock lands, it lands into a finished setup. We receive and count it, then prove the operation against real product before going live. No scrambling to set up after the product arrives.
- Inventory received & counted
- Test orders pushed through
- Packout verification
- Parallel operations → reconciliation → clean cutover
The switch
Switching 3PLs without the scramble.
The riskiest moment is the changeover. We de-risk it on purpose. You keep shipping the whole time.
Parallel operations
We run alongside your current setup so nothing stops while we ramp.
Reconciliation
Inventory and orders are reconciled and signed off. No gaps, no guesses.
Clean cutover
Once it is verified, we switch over fully. You are live, with no scramble.
Working with us
A defined rhythm, not ad hoc.
Every client gets the same operating rhythm: one place to see everything, clear ways to reach us, and a standing review with the people accountable.
A centralized portal
Your entire experience runs through one portal: orders, inventory, billing, and tracking in a single place, on an industry-leading platform. One source of truth, no chasing information across systems.
Defined communication channels
Communication is not ad hoc. There are defined, active channels for day-to-day questions and exceptions, so you always know how to reach us and where things stand.
A monthly leadership review
A recurring monthly review with our leadership (not a rotating rep) to walk through performance and action items, with constant support on those items between meetings.
Under the hood
Why the rhythm is reliable.
Consistency is not luck. The operation runs on two layers working together.
The platform
An industry-leading WMS/OMS/TMS that runs orders, inventory, and shipping: the system of record your portal reads from.
Pack’N OS
Our own operating layer built on top of it. It standardizes and automates the routine work, monitors every SLA, files claims, assists frontline support, and turns operational data into action for our team.
The result: a focused team delivers the consistency and capacity of a much larger one. Execution never depends on who is working that day.
The standard
Every onboarding ends at the same standard.
- 99.5%+
- Order accuracy
- 99%
- Inventory accuracy
- 24 hr
- Order processing
SLA-backed · defined in your agreement