Proof over promises.

The Situation

A luxury apparel brand fulfilling internationally from China: long transit times, high landed costs, and an inconsistent post-purchase experience.

The Transition

The brand switched to Pack'N's U.S.-based fulfillment, with our negotiated multi-carrier rates (DHL eCommerce, UPS, USPS) applied across domestic and international orders.

The Outcome

Over a three-month period, inventory accuracy rose to 99.3% (up almost 15%) and average delivery time fell from roughly 10 days to about 2. Customers reported a higher-quality, more enjoyable unboxing experience. Average all-in fulfillment cost (service fees and shipping) dropped nearly 40%, driven by our negotiated rates plus the structural cost difference between U.S.-to-U.S. and China-to-U.S. labels; with those rates, even orders to countries like Australia shipped from the U.S. for less than they had from China. Over the same period the brand's returning-customer rate climbed from 23% to roughly 41%. That is a correlation we are glad to see alongside the operational gains, not something we claim sole credit for.

Why It Worked

Proximity to the U.S. customer base plus negotiated carrier rates cut cost and transit time at once, while documented standards lifted the unboxing experience, improving margin and retention together.

The Situation

The brand was self-fulfilling out of its own office-warehouse in Canada, carrying the full fixed overhead of an in-house operation. International tariffs and import fees then increased sharply, driving higher landed costs, longer delivery times, and rising return and chargeback rates on top of that fixed cost base.

The Transition

Pack'N implemented U.S.-based DTC fulfillment to serve American customers directly. Orders shipped from a closer node, eliminating per-order import processing fees and significantly reducing transit times. Fair, transparent rates and predictable processing stabilized operations immediately, and let the brand step out of running its own warehouse entirely.

The Outcome

Faster delivery times to U.S. customers and a decrease in return and chargeback rates shortly after transition. Shipping and processing savings improved unit economics. The brand shed the fixed overhead of a self-run office-warehouse, moving to a lean office with dramatically lower fixed cost, and a more consistent post-purchase experience.

Why It Worked

By prioritizing structure and proximity over speed alone, Pack'N reduced friction across fulfillment, delivery, and returns while removing the fixed-cost burden of in-house logistics, protecting both margin and brand perception during a volatile period.

The Situation

The brand transitioned to Pack'N from a large national 3PL. The previous provider offered scale but lacked the strategic support and flexibility to expand the product offering.

The Transition

Pack'N maintained the existing backend fulfillment infrastructure while introducing a higher-touch operating model. Inventory workflows were tightened, communication improved, and operational complexity reduced, letting the brand expand SKU count to nearly three times its original size.

The Outcome

Approximately 80% year-over-year growth and a 3× increase in active SKUs. Founder time shifted from operations toward growth, with increased confidence launching and supporting new products.

Why It Worked

Pack'N functioned as a strategic fulfillment partner, not just a warehouse. By maintaining structure and removing operational drag, the brand scaled without sacrificing control.