Direct answers. No runaround.
The questions we hear most, answered plainly. If yours is not here, ask us on a fit call.
Getting started
What does Pack'N do?
Pack'N is a third-party fulfillment company. DTC fulfillment is the core: we receive your inventory, store it, pick and pack to a documented standard, and ship to your customers. Two extensions build on that core: reverse logistics for returns, and outsourced customer support for some clients.
What kind of brands do you work with?
Ecommerce brands (primarily apparel and consumer DTC) that want control and treat fulfillment as a partnership. We are a fit for brands that value accuracy and communication and want documented standards they can hold us to. We are not the lowest-cost option, and we are not for everyone.
How do we get started?
It starts with a fit call: a short conversation to confirm we are right for each other. If we are a fit, we tell you quickly. If we are not, we tell you that quickly too. You can request a fit call from this site.
Onboarding & operations
How long does onboarding take?
Most brands are live in about seven days. Onboarding is a structured, post-signature process with defined deliverables at each step. The heavy scoping happens before you sign, so onboarding is execution, not discovery.
What platforms do you integrate with?
We integrate with Shopify and the major sales channels, so orders flow into one system automatically and your store, inventory, and orders stay in sync.
How does billing work, and what is the portal?
Your entire experience runs through one centralized portal: orders, inventory, billing, and tracking in a single place, on an industry-leading platform. One source of truth, with no chasing information across systems. We do not publish standard pricing; rates are tailored to your operation and shared during the fit process.
Where are you located?
Pack'N operates from its facility in Tallahassee, Florida, and serves brands across the US and internationally.
Scope & standards
What are your SLAs?
We commit to SLA targets defined and guaranteed in your service agreement. The headline figures: 99.5%+ order accuracy (below a 0.5% error rate), 99% inventory accuracy, and a 24-hour order processing window. Exceptions are resolved same-day, with constant, founder-accessible support.
Do you handle returns?
Yes. Reverse logistics is part of what we do: returns intake, inspection, disposition (restock, refurbish, or dispose), recovery, and reporting, plus return-related claims. It runs to the same documented standards as outbound fulfillment.
Do you handle customer support?
For some clients, yes, through Outsourced CX: a managed support layer that answers your customers from the same order data we fulfill on. It is available to fulfillment clients on Shopify.